Dear customer:
Further to our previous communication, Dynatech is pleased to inform you about the processes and actions, underway for some time, that finally are beginning to bear fruit. These developments are focused on processes that aim to achieve maximum satisfaction both in service and in the product itself.
This is the first informative note of a series that will be communicated to you as new developments are rolled out.
IMPROVEMENTS ALREADY ACTIVE IN THE CUSTOMER AREA SECTION:
1- ORDER TRACKING PANEL:
Here you can check the status of your orders within our system as well as obtain information about their delivery. You can find your order reference, our delivery note number, the transport company and tracking number. Where available, geo location tracking numbers will provide the position of your shipment at any time until the final delivery.
2- CERTIFICATES:
Here you can download all EU Declaration of Conformity related to your Dynatech products. Our system enables the ability to search using various fields such as delivery note number, order number and serial number. You can also download a list to check all the data related to the traceability of each product.
IMPROVEMENTS FOR THE END OF MAY:
1- ORDERS:
Dynatech will offer you the possibility to select the products you need and send your orders via our web page. This system will guide you through the selection process, inform you about the prices of the selected products and, very importantly, help to avoid errors due to lack of information or due to incorrect combinations of components. If you decide to use this tool, the process of order processing can be greatly shortened and, consequently, the delivery time of the product.This procedure will eliminate the need for constant back and forth communications to confirm component specifications and therefore in turn provide time savings to both you and us.
2- TECHNICAL QUERIES:
A technical query form on our website which will only require you to select the type of component that your query refers to and set out the details of your query. The system will send this query to the technician specialized in that product. The answer, therefore, will be much faster.
The CUSTOMER AREA offers you a large number of services and information at no cost. A username and password are necessary to use it. If you do not have this password, we ask you to contact us in order to facilitate it.
Finally, below we list other services available in our Customer Area that were previously active:
1- RATES:
Here you can view the prices of the products according to the sales conditions negotiated with Dynatech. Any new product will be added to them without the need to send a new list. This price list will remain interactive, showing information about the product by simply clicking on its name.
2- DOCUMENTS:
From this section you can download any document you need: Certificates of Approval, Quality System, Elevators Directive, Notified Bodies documents, specific plans, videos, replacement manuals, etc. The structure of this section will facilitate quick searching of material.
3- MY ACCOUNT:
You can change both the username and password to access this service when you wish, as well as the rest of the data associated with your account. We advise you to ensure you maintain the security integrity of your access to this resource and recommend that you amend the password when staff turnover occurs.
Dynatech thanks you for your trust and your attention. We will continue to inform you of our continuous improvement in future communications.
Very truly yours,
