Dynatech-elevation

Blog empresa Dynatech

Archivos de la categoría: 'GENERAL'

Dear customer:

Dynatech offers you now the possibility to select the products you need and create your purchase orders from our web page. At the end of this process, a pdf file will be generated with the selected items and you will only have to send that form to info@dynatech-elevation.com, as usual.  This system will guide you through the selection process, inform you about the prices of the selected products and, very importantly, help to avoid errors due to lack of information or due to incorrect combinations of components.

If you decide to use this tool, the process of order processing can be greatly shortened and, consequently, the delivery time of the product. This procedure will eliminate the need for constant back and forth communications to confirm component specifications and therefore in turn provide time savings to both you and us.

Very truly yours,

23 July, 2019

Dear Customers,

Dynatech has recently modified certain aspects of its production policy. Previously, it subcontracted 100% of the machining of the components necessary for the assembly of its products. However, due fundamentally to the instability of the outsourcing market, we have seen the need to incorporate production resources within the company itself.

Dynatech has now formed its own machining section, with the following machinery in the first phase:

  • CNC horizontal machining centre with double pallet, MORI SEIKI NH4000 DCG
  • CNC vertical machining centre, OKUMA MB-56VB
  • CNC vertical machining centre, OKUMA GENOS M560-V
  • CNC vertical machining centre with double-pallet, DOOSAN VC510
  • CNC lathe, OKUMA GENOS L200e MY
  • Cutting centre, DOALL C3028NC

The decision behind this investment comes from our policy of continuous improvement. Dynatech is now in a position to offer you the following benefits:

1. Price stability: Dynatech cannot control the prices of electricity or taxes, but, at least, it will have a direct control on a highly significant part of product costs, which is machining. This way, we can avoid surprises from instability in the subcontracting market.

2. Improvement in delivery times: By having much less dependence on deliveries by third parties, our manufacturing flow will be entirely controlled by internal processes.

3. Total quality: Additionally, the Dynatech quality system will be applied from the moment machining is performed. Although subcontracted workshop premises are subject to periodic quality audits and parts are inspected when delivered to Dynatech, batches of parts can still be rejected due to not complying with the required quality. These rejects cause problems in the supply chain and consequent delays in deliveries. Now that we do our own machining, our quality personnel can perform constant, exhaustive controls on newly machined parts; thus ensuring 100% quality, as demanded by our products.

Finally, we would like to inform you that Dynatech will have a new product line in Interlift 2019. Our new machining section is ideally adapted to the manufacture of these new components.

Thank you for entrusting your safety to us.

Yours faithfully,

Dear customers:

We hereby inform you that our Progressive Safety Gear PQ-3400 UD will no longer be manufactured as of July 1, 2019. However, Dynatech guarantees the spare parts that are necessary for all those PQ-3400 UDs that are in service.

Given the trend of our customers choosing to replace the PQ-3400 UD with the ASG-121 UD we have decided to retire the former form our catalogue in favour of the popular, successful and more modern ASG model.

Please allow us to dispel any rumors that exists regarding Dynatech’s intention to eliminate the PR and PQ families from the product range in favor of the ASG family. Whilst it is true that the versatility of the ASG family is much higher than the rest of the range of Safety Gears, Dynatech continues to sell safety components of all kinds and as long as there are orders relevant enough to any model, be it PR, PQ or IN, they will continue to be available in accordance with market demands.

Truly yours,

20 May, 2019

Dear customer:

Further to our previous communication, Dynatech is pleased to inform you about the processes and actions, underway for some time, that finally are beginning to bear fruit. These developments are focused on processes that aim to achieve maximum satisfaction both in service and in the product itself.

This is the first informative note of a series that will be communicated to you as new developments are rolled out.

IMPROVEMENTS ALREADY ACTIVE IN THE CUSTOMER AREA SECTION:

1- ORDER TRACKING PANEL:

Here you can check the status of your orders within our system as well as obtain information about their delivery. You can find your order reference, our delivery note number, the transport company and tracking number. Where available, geo location tracking numbers will provide the position of your shipment at any time until the final delivery.

2- CERTIFICATES:

Here you can download all EU Declaration of Conformity related to your Dynatech products. Our system enables the ability to search using various fields such as delivery note number, order number and serial number. You can also download a list to check all the data related to the traceability of each product.

IMPROVEMENTS FOR THE END OF MAY:

1- ORDERS:

Dynatech will offer you the possibility to select the products you need and send your orders via our web page. This system will guide you through the selection process, inform you about the prices of the selected products and, very importantly, help to avoid errors due to lack of information or due to incorrect combinations of components. If you decide to use this tool, the process of order processing can be greatly shortened and, consequently, the delivery time of the product.This procedure will eliminate the need for constant back and forth communications to confirm component specifications and therefore in turn provide time savings to both you and us.

2- TECHNICAL QUERIES:

A technical query form on our website which will only require you to select the type of component that your query refers to and set out the details of your query. The system will send this query to the technician specialized in that product. The answer, therefore, will be much faster.

The CUSTOMER AREA offers you a large number of services and information at no cost. A username and password are necessary to use it. If you do not have this password, we ask you to contact us in order to facilitate it.

Finally, below we list other services available in our Customer Area that were previously active:

1- RATES:

Here you can view the prices of the products according to the sales conditions negotiated with Dynatech. Any new product will be added to them without the need to send a new list. This price list will remain interactive, showing information about the product by simply clicking on its name.

2- DOCUMENTS:

From this section you can download any document you need: Certificates of Approval, Quality System, Elevators Directive, Notified Bodies documents, specific plans, videos, replacement manuals, etc. The structure of this section will facilitate quick searching of material.

3- MY ACCOUNT:

You can change both the username and password to access this service when you wish, as well as the rest of the data associated with your account. We advise you to ensure you maintain the security integrity of your access to this resource and recommend that you amend the password when staff turnover occurs.

Dynatech thanks you for your trust and your attention. We will continue to inform you of our continuous improvement in future communications.

Very truly yours,

8 May, 2019

Dear customer:

We wish to inform you that Dynatech will be closed for weeks 33 and 34. Our factory will close from 03:30 pm on Friday, August 9, 2019 and reopen at 07:30 am on Monday, August 26, 2019.

Dynatech is undertaking extensive improvements, at all levels. There are certain changes that also affect the facilities themselves and for this reason, this year our installations will be closed an additional week.

Please look out for upcoming details regarding each and every one of these improvements, which will assist in our commitment to an ever improving service.

Very truly yours,

DYNATECH

We are delighted to inform you that we have now  the new ISO 9001:2015 certificate, issued by the accredited body Tüv. The Audit was successfully passed last 24th.October.2017.

This certificate is available in the following languages: Spanish, French, English and German.

Download certificate.

7 January, 2019

Please be informed that from January, our new office working hours will be from 7,30h. to 15,30h., from  Monday to Friday.

13 December, 2018

To see the Christmas click here

24 September, 2018

Dear customer,

As you know, the widespread use of e-mail has led to the proliferation of a large number of Identity Impersonation Post (PHISING) that circulate continuously over the Internet. Phishing messages try to impersonate the identity of a reliable entity, to distribute misleading information, requesting confidential data and passwords from users or sometimes try to encrypt the data of the recipients’ computers to extort later if they want to restore such data. We often see cases of this type in the media.

In an attempt to combat this type of malicious communication, all e-mail service providers have taken measures to prevent these problems and have established controls (filters) on all emails, before being sent. However, these emails are increasingly sophisticated, so that, in a short time, they are able to overcome these filters again.

Dynatech has discovered that some emails of this malicious type could have been sent from the internet, using our email addresses.

Although you will already be aware, we would like to remind you of several things to take into account when identifying these unwanted emails and to prevent their use and propagation:

  1. These may contain links (links to websites), which are considered to be potentially dangerous. Valid Dynatech emails will never ask you to provide a password or click on any link except informative links that always carry our web addresses that contain “dynatech-elevation.com”.
  2. They contain files sent as attachments, which are potentially dangerous if they are opened or executed. We recommend that you make sure before opening the files and, if you have any questions, consult us about the authenticity of it or if we have sent you that e-mail, using a different e-mail (do not reply to the mail you consider may be malicious) or by telephone.
  3. Make sure that all the addresses that appear are from the dynatech-elevation.com for communication from staff and the domain dynatech-core.com for general communications and management related to our client area. Previously, some of these emails had addresses of free providers such as @ gmail.com @ hotmail.com @ yahoo.com. It is common to have slight misspelt versions of well-known or established domain names, but careful analysis can reveal these irregularities.

If you have any doubt or further questions, please do not hesitate to contact us.

Kindest regards,

Dynatech

Dear customers:

After 22 years on the market, the unidirectional progressive safety gear PR-2500 will be withdrawn from our product catalogue from September 1, 2018. However, Dynatech will continue to ensure the supply of spare parts for this safety gear.

The more advanced range of unidirectional ASG safety gears offer much more versatility and capacity, effectively rendering the PR-2500 obsolete.

Dynatech will no longer accept orders for this product after July 31, 2018.

Sincerely,